Since no one was really here during the summer except for Dave, we canceled most of our services from Comcast with the exception of the internet…
Now that we are all back at school, we needed to add some more services such as Digital Basic, DVR, and a 2nd cable modem. Pretty simple right? Not this time… Here is how it all went down…
We went on Tuesday to the local Comcast office to upgrade our services. They told us a installation tech would be out on Thursday between 2 and 5. This part was quick and easy…
Thursday rolls around… While I am still at class the installation tech comes by to setup our additional services. The only thing he did was setup the DVR box in Trav’s room… Did not leave a 2nd cable modem for our side of the apartment… So when I get back from class I also find out that our 1st cable modem is no longer working as it somehow got disabled in the installation process nor does Trav have any of the digital cable channels…
1st 20 minute call to Comcast was about our 1st cable modem not working… It seems it was put into a “walled garden” I believe the support technician said. No idea why… In 20 minutes, service to the first cable modem was restored.
Trav called himself about the digital cable channels… seems they never added that service to our account even though we asked for it… That was also quickly fixed as well…
Since the installation tech did not drop off a second cable modem like the work order said to do, I had to personally go to the local Comcast office to pick one up… that took another 45 minutes…
Came home, set up the cable modem, followed the instructions, however I could not add an additional cable modem through the provided software. I had to call… First time I called, I was transferred to provisioning… They were closed and all I got was a voicemail and instructions to call back during normal operating hours… not acceptable… 5 minutes wasted there… I called back again and got a different support tech… After explaining the situation to her she attempted to activate the 2nd modem however for some reason it failed… She put in a call to have it escalated and said it would take 24 to 48 hours…
As I am writing this now it has been about 3 days… still do not have a working cable modem… I called and tech looked at the call and said it was still open. He said they would call when it was resolved…
If I do not hear from them by 9pm tomorrow night, they will be getting two calls… one to tech support to speak to a supervisor… the second to billing to get credit for the service that I am paying for but not receiving.
Ill post an update tomorrow night…
UPDATE: we have internet finally… http://blog.emerick.org/2007/08/28/comcast-update/…
J!
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